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| Author(s) :- Poynter Toni Sciarra | Format :- Paperback |
| Publisher :- HarperCollins Publishers Inc | Pub. Date :- 2011-03-08 |
| ISBN-13 :- 9780062015044 | |
| Pagination :- 256 pages, black & white illustrations, figures | |
| Dimensions :- 229 x 152 x 16 | |
| Weight :- 288 |
Shows how to use comfort/discomfort model to decode nonverbal behaviour and gain crucial insights about what's really being said at meetings, interviews, negotiations, presentations, business meals, and more, including the casual yet critical water cooler exchanges that are the driving force of an organization.