Mapping Experiences
Kalbach James
9781492076636
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| Author(s) :- Kalbach James | Format :- Paperback |
| Publisher :- O'Reilly Media, Inc, USA | Pub. Date :- 2020-12-31 |
| ISBN-13 :- 9781492076636 | |
| Edition:- 2 ed | |
| Pagination :- 400 pages | |
| Dimensions :- 187 x 232 |
Description
This updated book shows your company how to use alignment diagrams to turn valuable customer observations into actionable insight. You'll learn how this unique tool helps you visually map your existing customer experience and envision future solutions.
