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| Author(s) :- | Format :- Hardback |
| Publisher :- John Wiley & Sons Inc | Pub. Date :- 2003-09-22 |
| ISBN-13 :- 9780787968502 | |
| Dimensions :- 236 x 162 x 30 | |
| Weight :- 646 |
This is the first book to address exclusively the most important factor in successful dispute resolution: the personal qualities of the conflict resolution professional, the mediator, arbitrator, neutral, organizational consultant, or therapist who must intervene in any kind of problem at work or at home.